Tell me about a time when you went above and beyond for a customer.

This is more like an internal customer. At my current position, I’m mentoring about 4 junior engineers. One time one of them ping me right about 30 minutes before I sign off. He explained the question that he had. It was about front-end testing with intercept network response.

After understanding the issue, I have several solutions in my mind. Instead of telling him the answers right away, I guided him through each area that he missed, and show him some examples that helped him get to the solutions. I ended up not signing off on time, but that was okay. The session went about an hour and a half.

He really appreciated that I did not just tell him the answers but guided him through the problem. If I don’t have an emergency, then I always love to help. As their mentor, as long as they are willing to put time into their problems/tasks, then I’m willing to spend time with them and collaborate together. Regular office hours are trivial to me.

套用**：**這個故事很好把自己帶進去 你只要造著講 然後把其中的問題換成你自己比較擅長的問題就可以了 以防面試官如果問你一下細節 你也回答的出來

接下來我們來用STAR來分析一下這個回答

Situation & Task: 一開始就表明了我面對的是內部的客戶 也就是我團隊上的其它隊員 也透露了我在帶領團隊成長上有一定的經驗 碰到的情況是我準備要下班了 可是團隊突然像我請教技術上的問題 這邊要注意的地方是 不用特別去解釋技術的細結跟解決的方案 除非對方問 不然直接點到即可 記住我們是在做行為面試 不是技術面試 通常講很細 對方不在乎也不一定懂 反而浪費了時間

Action：我大致講了一下我是如何引導隊員一步一步的去解決問題

Result: 結果就是隊員非常的感激我沒有直接告訴他答案 而是花時間一步一步的去引導他 也指出了雖然花了一個半小時 我也沒準時下班 但是如果沒有緊急情況 那我總是非常樂於提供幫助 整個故事上完全環繞在went above and beyond for a customer.